Protecting Your Information and Your Trust
At Profiles WA, we respect the privacy, dignity, and confidentiality of every person we support.
We understand that personal and health information is sensitive, and we are committed to handling information responsibly, securely, and in accordance with Australian privacy requirements.
This Privacy Policy explains how we collect, use, store, and protect personal information when you access our services or communicate with us.
Information We Collect
Profiles WA may collect information required to provide psychological assessments, reports, behaviour support, rehabilitation, and related services.
This may include:
- Name and contact details
- Personal and family information
- Relevant health information
- Assessment information
- Support needs and goals
- Information provided by carers, health professionals, or support networks
- Communication through website enquiry forms
We only collect information that is reasonably necessary to provide safe, effective, and appropriate services.
How We Use Your Information
Information collected by Profiles WA may be used to:
- Provide psychological assessments and support services
- Prepare reports and recommendations
- Communicate with individuals and support networks
- Coordinate services where appropriate
- Meet professional and legal obligations
- Improve our services
Your information is handled with respect and confidentiality.
Sharing Information
Your personal information will not be shared without appropriate consent, except where required or authorised by law.
With consent, information may be shared with relevant parties such as:
- Health professionals
- Support coordinators
- NDIS representatives
- Rehabilitation providers
- Insurance organisations
- Legal representatives
- Other authorised support services
Only information necessary for the intended purpose will be shared.
Confidentiality
Confidentiality is an important part of psychological services.
Profiles WA respects every person’s right to privacy and takes reasonable steps to protect information from unauthorised access, misuse, loss, or disclosure.
Storage and Security
Profiles WA takes reasonable measures to keep personal information secure.
Information may be stored through secure electronic systems and is managed to protect confidentiality and privacy.
Website Information
When visiting the Profiles WA website, limited information may be collected through:
- Contact forms
- Website analytics
- Cookies or similar technologies
This information helps us respond to enquiries and improve the website experience.
Accessing or Updating Your Information
You may request access to your personal information or ask for corrections if details are inaccurate or incomplete.
Requests can be made by contacting Profiles WA.
Changes to This Policy
Profiles WA may update this Privacy Policy from time to time to reflect changes in services, requirements, or privacy practices.
Contact Profiles WA
For questions about this Privacy Policy or how personal information is handled, please contact:
Profiles WA
Email: [email protected]